General

• Content Removal Policy
  If you would like to file a complaint, please contact our company complaints department by clicking here: Contact Us. All complaints will be reviewed and addressed within 7 business days via email reply to your complaint. We will, in accordance with the Terms and conditions decide the validity of the complaint. After the decision has been made, the user may appeal the decision within 48 hours. When the final decision is made, according to the decision itself, any infringing, illegal, abusive or otherwise inappropriate content will be removed.
• Who can you find on Secret Doors?
  Singles and/or couples seeking or enjoying anonymous and private adult interactions.
• How secure is Secret Doors website and payment processing?
  Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. When you purchase a subscription upgrade on our website, the credit card data entered into your payment form is never sent to our website server. None of your financial data is stored on our website. ... It is Automatically PCI compliant because we don't handle any sensitive credit card data on our servers. Even if our website servers were hacked, your credit card data is secure because a breach of our servers won't result in any stolen credit card data. Our server webpages use SSL certificates to encrypt the data transmitted between your browser and our server when you come to our site. Data once encrypted by an SSL, can be decrypted only by the intended end users. When you come to our site you can see in your browser window the HTTPS prefix to our URL. The “S” stands for secure. This involves the use of what is called a “SSL certificate” — “SSL” stands for secure sockets layer — which creates a secure encrypted connection between the web server, which has our website on it and your web browser. We redirect any external links that we control to HTTPS. You will note that all pages on our site have the HTTPS prefix. We convert all links we use in marketing, such as email links or links without the “HTTPS” prefix. Encrypting transmitted data is a good thing. It means that information exchanged between your browser and our website is not accessible to third parties—ISPs, network administrators, intruders, and so on. It lets you enter passwords or credit card details without worrying about prying eyes.
• How do I scroll through a page on the website?
  When you are viewing the profile page, you will see the word Profile in “red”. When you want to view the search page, click on the word search and you will now be able to view the search page. The word Search will be highlighted in “red”.

Subscription

• Will Secret Doors name appear on any billing statements?
  We take pride in making sure we keep your discretion. The Secret Doors name will never appear on any billing statements. All transactions will appear on your statements as SD Enterprise.
• Is Secret Doors free?
  Yes, it’s free to join Secret Doors, but to take advantage of all features, you would have to upgrade to a paid subscription level.
• Can I cancel my paid subscription at any time?
  Yes, you may cancel your paid subscription at any time. For monthly subscription levels, your cancellation ends at the end of the month. The annual subscription ends at the end of that one year.
• What is the price for each Subscription Level?
  Secret 1 – Free with limited access to members

  Secret 2 – Access to all members plus the ability to send and receive instant messages with all members.

  1. $19.99 for 1 month
  2. $49.99 for 3 months
  3. $119.99 for 12 months

  Secret 3 – Access to all members plus the ability to send and receive instant messages with all members, ability to video call members totally within Secret Doors from your phone or computer, create and upload videos, send private videos to members.

  1. $29.99 for 1 month
  2. $59.99 for 3 months
  3. $179.99 for 12 months

Members

• Can a user sell content on Secret Doors?
  No, but we are working on providing that feature in the future.
• How do I contact Secret Doors customer service team?
  You can contact customer service via email at: info@behindsecretdoors.com for billing and support inquires. We value your business.
  Please allow us 48 hours to respond to all questions.
• How do I upload additional pictures to my profile?
  1. Go to settings in the menu option.
  2. Click on photos.
  3. Select the orange upload button.
  4. Select a photo from your gallery and/or file from your device.
  5. Click upload and your picture will appear in your profile